I am home with my mom who just had surgery. Placed a $** order that took over an hour...

GetHuman-aktillma's customer service issue with Postmates.com from December 2018

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The issue in GetHuman-aktillma's own words
I am home with my mom who just had surgery. Placed a $** order that took over an hour to receive, and the driver called and said that she was at the right house number, but when I repeatedly asked her which street she was on she kept saying “this is what it says” but wouldn’t say which street. My house * is repeated a few times in my neighborhood, so I was trying to give her directions and she rudely hung up. Was told via email that I’ll be charged for the meal that I didn’t get, and that was the end of it. I order all the time from this service and have referred it to others, but if this is the level of service I’ll cancel my membership tonight. I can’t beleive this was allowed to happen.
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Customer service issue
Reported by GetHuman-aktillma
Dec 9th, 2018 - 5 mons ago
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Seen by 4 customers so far
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GetHuman-aktillma started working on this issue
Dec 9th, 2018 12:57am