So I want to start of with this is my first time using this app. I ordered an order tod...

GetHuman-ronriver's customer service issue with Postmates.com from December 2018

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The issue in GetHuman-ronriver's own words
So I want to start of with this is my first time using this app. I ordered an order today ********** and in my order I placed that I worked at a Metro PCS. With that being said I waited for my order to come and apparently it did but only got a text instead of a call. My store was busy so I couldn’t see the text till ** minutes later. I understand that you guys have a * minute window but I’m wondering why a text is the only way your employee tried to contact me ? Why didn’t he call? Or even step into the store to try to figure out who ordered? Is there anything you can do or did I just spend $** for something I never got? This is not right. I don’t mind paying if I got my food even just a refund would be nice.

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Postmates.com

Customer service issue
Reported by GetHuman-ronriver
Dec 22nd, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 22985 others
0 customers following this

Timeline

GetHuman-ronriver started working on this issue
Dec 22nd, 2018 11:23pm

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