My account was hacked and they ordered $*** of White Castle n ******* to be delivered t...

GetHuman1692309's customer service issue with Postmates.com from December 2018

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GetHuman1692309's next move: go to the Postmates.com help center.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1692309 will want to follow the link below to head to their help center. We will check on GetHuman1692309 later to make sure it's all set or try to help escalate.
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Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman1692309's own words
My account was hacked and they ordered $*** of White Castle n ******* to be delivered to **** S Wood St Chicago, Illinois. This was not me as I reside in Berkeley, California and was in Berkeley at this time. I received an email shortly before this order saying my account was logged into from a different device. I have changed my password by following this email and would like to receive a refund because I did not make this purchase nor did I even have the app downloaded at this time.
GetHuman1692309 did not yet indicate what Postmates.com should do to make this right.
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Postmates.com

Customer service issue
Reported by GetHuman1692309
Dec 5th, 2018 - a mon ago
I have an issue with Postmates.com too
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Seen by 2 customers so far
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Timeline
GetHuman1692309 started working on this issue
Dec 5th, 2018 1:36am