The driver marked delivered but we told him to cancel the order. He never came to our home. Postmates sent a message to my daughter about their policy and if food is delivered and we don't get the food within * min. The problem with that is the driver never came to our home and my daughter want her money back. It's like they are stealing. They go get food that we bought and don't come to our home and keep what we bought. It's not right so I'm calling my bank to dispute the charges and I'm calling my local news station to let others know to beware of this delivery company.

GetHuman-triniced's customer service issue with Postmates.com from December 2018

Help with my Postmates.com issue
The issue in GetHuman-triniced's own words
Have food delivered ... The delivery driver never came to my home. He wanted my daughter (who placed the order). To walk a block to get the order because he couldn't make it to my home. My daughter is not capable of walking a block to get an order. That's why we wanted the order delivered to our home. It's not our fault that the driver couldn't make it through the snow.
Thanks driver marked delivered when we ask him to cancel our order
Refund
Contact the company by email several times. They don't have a phone number.
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Postmates.com

Customer service issue
Reported by GetHuman-triniced
Dec 3rd, 2018 - a mon ago
I have an issue with Postmates.com too
Fixed
Seen by 9 customers so far
Similar issue to 19726 others
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Items needed
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Email address on the account
Phone number
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Timeline
GetHuman-triniced started working on this issue
Dec 3rd, 2018 11:52pm
GetHuman-triniced indicated the issue is not fixed yet.
Dec 4th, 2018 4:23pm