My account has been frozen on a delivery that I was unable to pay for with my Postmates...

GetHuman1680772's customer service issue with Postmates.com from December 2018

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The issue in GetHuman1680772's own words
My account has been frozen on a delivery that I was unable to pay for with my Postmates prepaid card. It has been frozen for about * days and I cannot do anything in the app. I cannot cancel the order, I cannot sign out, I cannot receive new orders. I have emailed support a few times and no one has got back to me. if somebody could please help me with this issue so I can get back on delivering for Postmates my phone number is (***) ***-**** thank you
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Postmates.com

Customer service issue
Reported by GetHuman1680772
Dec 3rd, 2018 - a mon ago
I have an issue with Postmates.com too
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Items needed
Account holder name
Email address on the account
Phone number
Billing address
Timeline
GetHuman1680772 started working on this issue
Dec 3rd, 2018 5:55pm