I just received my order from Shake Shack. The driver "Marcos Z." was rude and argued w...

GetHuman-thenamei's customer service issue with Postmates.com from November 2018

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The issue in GetHuman-thenamei's own words
I just received my order from Shake Shack. The driver "Marcos Z." was rude and argued with me over not finding my address, not seeing me standing outside, and also refused to meet me at my door residence to deliver my food, instead he made me walk over to his car in the street to collect my food, while he sat in his car * this is a safety concern for patrons. His argument for not properly delivering my food is that "Postmates does not pay us to deliver your food to your door". Whereas in the past, all couriers met me at my door to deliver my food. Is this true that patrons must meet the couriers at their car to retrieve their food? If so, this is a Huge Safety concern.
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Customer service issue
Reported by GetHuman-thenamei
Nov 29th, 2018 - 9 mons ago
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GetHuman-thenamei started working on this issue
Nov 29th, 2018 1:19am