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I'm a new driver to postmates. I enjoy driving for your company. However, I noticed...

GetHuman1643038's customer service issue with Postmates.com from November 2018

5 views | 18819 similar | 0 following

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GetHuman1643038's next move: find and follow the right step-by-step guide.

Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1643038 will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1643038 can let us know if they help or not.

How Do I Get a Refund from Postmates?How Do I Check My Application Status with Postmates?What do I do if my Postmates order is wrong?How do I get a refund on Postmates?

If you don't see a guide here that matches the problem you are having, please see if Postmates.com has better answers for you: Postmates.com Help Center

Before contacting them, items GetHuman1643038 may need:

Account holder name, Email address on the account, Phone number, and Billing address

The issue in GetHuman1643038's own words

I'm a new driver to postmates. I enjoy driving for your company. However, I noticed that after I picked up an order from the CORRECT business, it would not allow me to complete pickup, as your GPS system had my whereabouts completely incorrect. You then sent me to a residential street which I knew ahead of Time, didn't have a Starbucks. It was only then, I was able to complete pickup and proceed to customer. This delayed your postmate customer from receiving their pricey Starbucks coffee hot and fresh. Also, because of your GPS systems' kinks you repeatedly tell me that I'm going in the wrong direction. As a former cab driver in Staten Island, I'm very familiar with the streets, and always take the best routes to ensure timely delivery to my customers. Please look into this. Other than that, I'm enjoying my postmates driving.

GetHuman1643038 did not yet indicate what Postmates.com should do to make this right.

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Postmates.com

Customer service issue

Reported by GetHuman1643038

Nov 28th, 2018 - 2 years ago

I have an issue with Postmates.com too

Not resolved

Seen by 5 customers so far

Similar issue to 18819 others

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Timeline

GetHuman1643038 started working on this issue

Nov 28th, 2018 3:58am

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