My name is Jalin. I have used your services more than once but not within the last * we...

GetHuman-jalinbow's customer service issue with Postmates.com from November 2018

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The issue in GetHuman-jalinbow's own words
My name is Jalin. I have used your services more than once but not within the last * weeks. Today at the grocery store my card was declined. The bank teller informed me of the unexpected charge to my account from Postmates of $**.** along with a $* charge for tip that was NOT my transaction. I was not able to get my groceries today because if this inconvenience and my bank will not issue the refund for *-** business days. Therefore, I am without $** for *-** business days* I will need a refund for what was wrongly charged to my card for $**.** as soon as possible. This has also happened to a friend of mine so I think it goes without saying we will be sticking with Doordash and Grubhub. I would also love to see you guys somehow upgrade your online security since that is the base of your business!. And I would greatly appreciate if someone could get back to me as soon as possible!
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Postmates.com

Customer service issue
Reported by GetHuman-jalinbow
Nov 27th, 2018 - 9 mons ago
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Timeline
GetHuman-jalinbow started working on this issue
Nov 27th, 2018 8:34pm