I signed up for a trial of *-days free delivery and ordered a total of $**.** worth of...

GetHuman1640209's customer service issue with Postmates.com from November 2018

5 views
 | 
18754 similar
 | 
0 following
Help with my Postmates.com issue
First: share to improve GetHuman1640209's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1640209's next move: go to the Postmates.com help center.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1640209 will want to follow the link below to head to their help center. We will check on GetHuman1640209 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1640209 may need:
Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman1640209's own words
I signed up for a trial of *-days free delivery and ordered a total of $**.** worth of food. As I tried placing my order, the app froze and didn't tell me that my order was successfully put through. I ended up restarting my phone completely and reordering but this time without the free delivery which turned out to be a total of $**.**. As I check my bank statements, I see that I have been charged $**.**, $**.**, and $**.** all within the same day when I have only given consent to paying the $**.** worth of food. I have already tried contacting Postmates services about this complaint and misunderstanding and nothing has been done to fix these incorrect charges.
All these extra charges that I did not consent to were taken directly from my band account because I had used my debit card.
I would like the charges that I did not consent to paying to be refunded.
I have been using Postmates for a few years now and I even delivered for them over the summer, but now I'm starting to realize the inefficiency of this service.
I tried contacting Postmates through email and I still have yet to hear a response from them.
I have an issue with Postmates.com too
How GetHuman1640209 fixed the problem
We are waiting for GetHuman1640209 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Postmates.com's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Postmates.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1640209 fixes it.
This email address isn't valid

Postmates.com

Postmates
Customer service issue
Reported by GetHuman1640209
Nov 27th, 2018 - 9 mons ago
I have an issue with Postmates.com too
Not resolved
Seen by 5 customers so far
Similar issue to 18754 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1640209 started working on this issue
Nov 27th, 2018 8:33pm