Hello. I was abt to pay for an order w my Postmates Credit card. I received a receipt...

GetHuman-samson_v's customer service issue with Postmates.com from November 2018

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The issue in GetHuman-samson_v's own words
Hello. I was abt to pay for an order w my Postmates Credit card. I received a receipt, photographed and added it, and only then was the Postmates credit card used to pay. It was declined, apparently because a receipt had been added prior to the card actually being charged. I am fairly new and did not realize what had happened. I paid for the customers order w my personal credit card (which I now know should not have been done), delivered the order and explained what happened to the customer. The customer, thinking they had not been charged, yet wanting me to be reimbursed for their order, gave me a check paid to CASH for the amount. We agreed that I would not cash their check till I had heard from Postmates to assure that they were not being double charged for their order. Should I return their check to them? And is there a way I might be repaid for their order? I now know there is a procedure for adding funds to a Postmates card should the Postmates card be declined. I am very sorry for this confusion. I am fairly new and jumped into delivering for Postmates without reading everything first. I have submitted a previous email via the Postmates help center with photos * days ago. Again, sorry for the complication. Ken Wilson.
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Customer service issue
Reported by GetHuman-samson_v
Nov 27th, 2018 - 9 mons ago
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GetHuman-samson_v started working on this issue
Nov 27th, 2018 7:30pm