I ordered a ** dollar meal from McDonald’s. The delivery time continued to get later an...

GetHuman-leoben's customer service issue with Postmates.com from November 2018

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The issue in GetHuman-leoben's own words
I ordered a ** dollar meal from McDonald’s. The delivery time continued to get later and later until I called my driver, Harry. He told me he did not pick up my order, and he was going home now. He sounded like he was under the influence of some type of drugs. I asked him, as an employee of postmates, what I should do in this situation, and he told me virtually no information other than to call postmates (there is no number). In short, I spent ** dollars using YOUR app, one of YOUR drivers was too messed up to pick up my food, and now there’s nothing I can do other than EMAIL YOU? I find it disturbing that your company could let something like this happen. I expect a full refund (without the charge), plus something extra for this enormous waste of my time.
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Postmates.com

Customer service issue
Reported by GetHuman-leoben
Nov 27th, 2018 - 9 mons ago
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GetHuman-leoben started working on this issue
Nov 27th, 2018 7:14am