I am new to Postmates and have only used it twice. When I first signed up I tried to us...
GetHuman1632692's customer service issue with Postmates.com from November 2018
Help with my Postmates.com issue
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GetHuman1632692's next move: find and follow the right step-by-step guide.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1632692 will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1632692 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Postmates.com has better answers for you: Postmates.com Help Center
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Before contacting them, items GetHuman1632692 may need:
Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman1632692's own words
I am new to Postmates and have only used it twice. When I first signed up I tried to use a promo code and it said something along the lines of only for new users. At the time I had just made the account. Luckily, I did find a promo code that would give me free delivery until January *st. However I tried to place an order today and it’s trying to charge me for a delivery fee even though my code is still applied.
GetHuman1632692 did not yet indicate what Postmates.com should do to make this right.
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