Hello, my name is Matthew Parker and I am an assistant manager working at Zaxbys at...

GetHuman1614570's customer service issue with Postmates.com from November 2018

6 views | 18289 similar | 0 following
Help with my Postmates.com issue
First: share to improve GetHuman1614570's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman1614570 got the right customer help using our suggestion.
Before contacting them, items GetHuman1614570 may need:
Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman1614570's own words
Hello, my name is Matthew Parker and I am an assistant manager working at Zaxbys at **** North Druid Hills Road, Decatur, Ga, *****, and I am sending this complaint for one of your couriers who recently came to my store for an order. I do not know the woman's name, but I do know what her order was and around when it was placed. The order was Three Nibblers and a Basket of Fries with a zax sauce, and was placed close to around *:** PM EST. Here at Zaxby's we are very strict about order accuracy, and often ask your couriers to see the order as it appears on their phones- that way we are able to quickly and efficiently ring up each order ***% accurate to what it says on the postmates receipt. This woman refused to comply with this policy of ours and was incredibly rude to both myself and one of my cashiers- despite no other courier before having a problem like this. When she did finally get to placing her order, she said "An order of Nibblers and a fry." This is why we ask to see the orders- as she was incredibly nonspecific which could have led to an incorrect order being placed- leading to an upset customer from both of our ends. **Recently Postmates orders have picked up to an incredible frequency at our location, and I'm not going to subject our store to this kind of behavior from your couriers **-** times a night. If you are able to find the courier in question, could you please ensure she never comes to our store again, or at the very least could you please explain to them our store policy. Thank you.

GetHuman1614570 did not yet indicate what Postmates.com should do to make this right.

How GetHuman1614570 fixed the problem

We are waiting for GetHuman1614570 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Postmates.com customer problems.
How Do I Get a Refund from Postmates?How Do I Check My Application Status with Postmates?What do I do if my Postmates order is wrong?How do I get a refund on Postmates?
Do you have a customer issue as well?
We can help you get Postmates.com's attention and get better help faster. Tap below to get started.
Having Postmates.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1614570 fixes it.
This email address isn't valid

Postmates.com

Customer service issue
Reported by GetHuman1614570
Nov 24th, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 18289 others
0 customers following this

Timeline

GetHuman1614570 started working on this issue
Nov 24th, 2018 3:05am

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers