First off, my driver kept missing the apartment complex (watching his icon through the...

GetHuman1468324's customer service issue with Postmates.com from November 2018

Help with my Postmates.com issue
The issue in GetHuman1468324's own words
First off, my driver kept missing the apartment complex (watching his icon through the app). He then completed the order, which we never received. After I contacted customer service, they told me that the driver had waited outside for * minutes and tried to get a hold of me, which he never did. I tried calling him and got sent straight to voicemail and tried texting him as well, with no response. We looked outside and did not see anyone, and never had a knock or the door, so clearly he did not try. I have screenshots of the calls and text that I sent to the driver if those are needed. This is not the first time that I have had issues with Postmates, especially with their customer service not doing anything about the issues. The customer service lady said I would not be issued a refund and they fully charged my account! Terrible, awful company with no respect for the people that give them business.
GetHuman1468324 did not yet indicate what Postmates.com should do to make this right.
I have an issue with Postmates.com too
How GetHuman1468324 fixed the problem
We are waiting for GetHuman1468324 to fix the problem and share the solution with the rest of us customers.
Please help with my Postmates.com issue
Do you have a customer issue as well?
We can help you get Postmates.com's attention and get better help faster. Tap below to get started.
Having Postmates.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Postmates.com email you?
This email address isn't valid

Postmates.com

Customer service issue
Reported by GetHuman1468324
Nov 2nd, 2018 - a mon ago
I have an issue with Postmates.com too
Fixed
Seen by 9 customers so far
Similar issue to 15234 others
0 customers following this
Items needed
Account holder name
Email address on the account
Phone number
Billing address
Timeline
GetHuman1468324 started working on this issue
Nov 2nd 12:59am
GetHuman1468324 indicated the issue is not fixed yet.
Nov 2nd 1:02am