First off, my driver kept missing the apartment complex (watching his icon through the...
GetHuman1468324's customer service issue with Postmates.com from November 2018
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The issue in GetHuman1468324's own words
First off, my driver kept missing the apartment complex (watching his icon through the app). He then completed the order, which we never received. After I contacted customer service, they told me that the driver had waited outside for * minutes and tried to get a hold of me, which he never did. I tried calling him and got sent straight to voicemail and tried texting him as well, with no response. We looked outside and did not see anyone, and never had a knock or the door, so clearly he did not try. I have screenshots of the calls and text that I sent to the driver if those are needed. This is not the first time that I have had issues with Postmates, especially with their customer service not doing anything about the issues. The customer service lady said I would not be issued a refund and they fully charged my account! Terrible, awful company with no respect for the people that give them business.
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