Postmates overcharged me for extra food I did NOT order or receive
GetHuman1461482's customer service issue with Postmates.com from November 2018
Help with my Postmates.com issue
The issue in GetHuman1461482's own words
I was trying to eat some delicious food after a long day at work. So I decided to get delivery with my roommate. ... I placed an order for:***x Garlic Mushroom Burger**x Tempeh BBQ Sandwich**x Pad Thai sides**x Sweet Potato Casserole side**x Chocolate Chip Cookie Dough Deserts**x Extra Dressing**Upon seeing the bill on the Postmates app, the bill seemed higher than it should be, and then I looked at the total on the receipt I received from my Postmates driver, and noticed I was actually charged for *x Garlic Mushroom Burgers (instead of the ONE I ordered). I ordered one garlic mushroom burger, and I was charged for three garlic mushroom burgers. I have a photo of this receipt, and also a screenshot of the order I placed on Postmates originally.**It could have been a mixup with the driver at the restaurant, but regardless it isn't my responsibility to pay for food I didn't order or receive. I would like my money reimbursed, and to be credited a small amount because of the inconvenience.
They overcharged me for two extra burgers that I did NOT order. And upon me trying to just point this likely honest mistake out, they've unaware that they've made it very difficult for me to:**. Inform them of the mistake they made of overcharging me**. Find a way to resolve what should be a very easy to fix issue**. Get my money back (that was unfairly overcharged for no reason)
It could have been a mixup at the restaurant, but regardless it isn't my responsibility to pay for food I didn't order or receive. I would like my money reimbursed, and to be credited a small amount because of the inconvenience.
I used to be a food delivery driver for more than a few years, working for several different delivery companies (including DoorDash, Delivery Dudes, Favor Delivery, Uber Eats, and Postmates) and I understand how the process works. I am understanding, patient and I am very appreciative of the delivery driver, as I always tip well. Postmates usually has really taken care of me when I've had to use them, but this time they're really dropping the ball in not streamlining communication or acknowledging my being overcharged.
I've emailed Postmates a few times, and two replies I've received so far haven't even acknowledged my issue with being overcharged.
I have an issue with Postmates.com too
How GetHuman1461482 fixed the problem
We are waiting for GetHuman1461482 to fix the problem and share the solution with the rest of us customers.
Please help with my Postmates.com issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.