I placed an order with Postmates last night. The app promoted me that my delivery had b...

GetHuman-marianta's customer service issue with Postmates.com from October 2018

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Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman-marianta's own words
I placed an order with Postmates last night. The app promoted me that my delivery had been delivered and proceeded to charge me. Howeve, the courier never showed up. I placed a help order with a Postmates in order for them to resolve the issue but, the email address I have on file with the account is no longer working. I researched how to change contact information and it seems that I cannot change my email without setting up a new account. I would like to receive a reimbursement for the order that never arrived. Thank you.
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Postmates.com

Customer service issue
Reported by GetHuman-marianta
Oct 21st, 2018 - a mon ago
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Timeline
GetHuman-marianta started working on this issue
Oct 21st 3:03pm