Driver never picked up my food! This is the second time this has happened. The first ti...

GetHuman1378239's customer service issue with Postmates.com from October 2018

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The issue in GetHuman1378239's own words
Driver never picked up my food! This is the second time this has happened. The first time I had to call the driver after an hour past the time he was supposed to arrive. He then told me he couldn’t see my address or phone number. I canceled and was charged a fee and after trying to find a customer service number to get a refund and failing I gave up. Currently this is happening again and I refuse to cancel and be charged. The arrival time is constantly being changed and when I called the number of the driver I was told this was the wrong number. I demand to be refunded my cancellation fee for the last order and I will let this order stay for about * hour more and if I have to cancel I will need to be refunded for that fee as well.
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Postmates.com

Customer service issue
Reported by GetHuman1378239
Oct 19th, 2018 - a mon ago
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