I ordered Chipotle last night through Postmates and it was said to be delivered in an h...

GetHuman1368710's customer service issue with Postmates.com from October 2018

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The issue in GetHuman1368710's own words
I ordered Chipotle last night through Postmates and it was said to be delivered in an hour. I told the delivery guy to call my number when he was outside. Half an hour later, he calls to tell me someone stole my order and that the chipotle had to remake it so he might be a bit late because apparently people have been coming into different restaurants claiming they are picking up Postmates orders without the names and then leaving with other people’s food. I told him that was okay and we hung up. Keep in my mind, my order was totaled at $**. He arrived with the food, which was made incorrectly, but that is the fault of the Chipotle themselves. Now, my issue is that when I checked my bank app, they charged me $** instead. So in total, someone stole my order, they remade it wrong, and then I was overcharged. I didn’t tip the driver through the app, I tipped him in person, so that’s isn’t where the extra money came from. I would ultimately like a refund and I have the proof of my order and my bank statements to prove it.
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Customer service issue
Reported by GetHuman1368710
Oct 18th, 2018 - 3 mons ago
I have an issue with Postmates.com too
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Seen by 4 customers so far
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GetHuman1368710 started working on this issue
Oct 18th, 2018 12:04pm