I placed an order with Asian Panda Chinese Restaurant. The order was accepted and an ex...

GetHuman-trazelma's customer service issue with Postmates.com from October 2018

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The issue in GetHuman-trazelma's own words
I placed an order with Asian Panda Chinese Restaurant. The order was accepted and an expected delivery time was given. Before the delivery time, the Postmates fleet driver called me and said that the restaurant was closed and I needed to cancel my order. He also sent me a text message telling me to cancel the order because he wasn’t able to cancel it. After I cancelled the order, Postmates sent me an email stating that I would be charged for the order since the order was “being prepared” and they had to pay the merchant. If the restaurant was closed, the order couldn’t have been prepared. I am requesting a refund.
GetHuman-trazelma did not yet indicate what Postmates.com should do to make this right.
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Customer service issue
Reported by GetHuman-trazelma
Oct 14th, 2018 - a yr ago
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GetHuman-trazelma started working on this issue
Oct 14th, 2018 8:02pm
GetHuman-trazelma indicated the issue is not fixed yet.
Oct 14th, 2018 8:13pm