We used postmarked to make an order for Burger King at around *:**. We waited ** min an...

GetHuman1341365's customer service issue with Postmates.com from October 2018

Help with my Postmates.com issue
The issue in GetHuman1341365's own words
We used postmarked to make an order for Burger King at around *:**. We waited ** min and contacted Brianna from post mates at (***)***-**** she stated she went home and never accepted an order that there was no order to accept due to that it timed out when she had originally tried and disappeared. We canceled the order and if you could refund the **.** that would be great due to the inconvenience, not receiving food, and no other option to contact on how to proceed.
GetHuman1341365 did not yet indicate what Postmates.com should do to make this right.
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Postmates.com

Customer service issue
Reported by GetHuman1341365
Oct 14th, 2018 - 2 mons ago
I have an issue with Postmates.com too
Fixed
Seen by 2 customers so far
Similar issue to 12856 others
0 customers following this
Items needed
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Timeline
GetHuman1341365 started working on this issue
Oct 14th 2:11am
GetHuman1341365 indicated the issue is not fixed yet.
Oct 14th 2:13am