On oct *th while delivering that night I received a call from the Postmates call center...

GetHuman-mycal's customer service issue with Postmates.com from October 2018

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On oct *th while delivering that night I received a call from the Postmates call center telling me to log out and log back in because someone in my delivering area was getting complaints about them. So I proceeded to log out and log back in but in the process of logging back in I forgot my password and had to create another one but once I did create a password and log back in my money I had in my account was reporting as if was being deposited but when I checked my online banking it wasn’t in my account. I finished the night out thinking it would deposit then but it wasn’t there. I reported to Postmates but no email replied that could help, so i just ashumed the app would fix itself and kept delivering through the weekend. Everyday fri, sat and sun I was randomly logged out of my account and each time I logged back in it would report as if money was being deposited to my bank account but when I checked my online banking it wasn’t there. The app would say wait **hrs but I did so even through the weekend and no deposit. I re-entered my bank card info and waited the time and still nothing until on the *th I deposited **.**$ to see if it worked and it did. That was my first deposit I have received since the *th and it’s $*** something dollars I am owed. I can send bank statements from my online banking which I can attach. Please help
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Postmates.com

Customer service issue
Reported by GetHuman-mycal
Oct 11th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 12523 others
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Timeline
GetHuman-mycal started working on this issue
Oct 11th, 2018 5:50pm

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