Hi My name is Sahil Sodari chhetri. I am a postmates delivery driver. Yesterday I was d...

GetHuman-sahilbu's customer service issue with Postmates.com from October 2018

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The issue in GetHuman-sahilbu's own words
Hi My name is Sahil Sodari chhetri. I am a postmates delivery driver. Yesterday I was delivering for postmates, I had a problem with my postmates prepaid card. The card was declining multiple times. It doesn’t have enough balance. I clicked the payment issue on my app and they add **$ in my card but the transaction amount was $**.**. So the card was still declining. I had no idea what to do. So I paid from my own bank account. I didn’t know that i can’t use my own fund to pay but I already did it and delivered to the customer. I have receipt with me and i also add receipt in my app to complete the delivery. The receipt shows that I used my own card and not postmates prepaid card. The amount is $**.** which is very big amount for me. Please reimburse me the money to my account. I emailed postmates support email but no one is replying me. Please get back to me asap. My phone number is **********.
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Postmates.com

Customer service issue
Reported by GetHuman-sahilbu
Oct 29th, 2018 - a yr ago
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Timeline
GetHuman-sahilbu started working on this issue
Oct 29th, 2018 10:38pm