Good afternoon,**We ordered from Ming’s Dynasty today (*********) and when the driver w...

GetHuman-asuprin's customer service issue with from October 2018

5 views | 11902 similar | 0 following
Help with my issue
First: share to improve GetHuman-asuprin's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get help.
Before contacting them, items GetHuman-asuprin may need:
Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman-asuprin's own words
Good afternoon,**We ordered from Ming’s Dynasty today (*********) and when the driver was one minute away, I stepped outside to wait for the driver. I was notified that the driver arrived, but did not see a car. There is a back enterence to our building, so I checked there too. I took out my phone to text the driver, and saw a missed call from a Greensboro, NC number, and the time stamp showed I missed the call by less than a minute. **I attempted to call back but it would not allow me to, saying it was not able to complete the call. I went into the app to contact the driver that way, and when I clicked Contact Driver, it would not let me choose text or phone. I exited out, re-opened the app, and saw that the driver marked it as delivered. I was standing outside the whole time and saw no cars enter my parking lot, or parked across the street in the back of our apartment. I submitted a problem to postmates, and when I checked back, they had “resolved” it without contacting me. **Given that I was outside, waiting, and never saw the driver, and that the driver contacted me *-* minutes after “arriving”, giving me no time to try to contact them, I’d like a refund. We use Postmates regularly, and this is the first time this has ever happened (and the first problem of any kind we have had with postmates) . **What it comes down to is that I didn’t receive my food, my driver made very little effort and failed to deliver (despite having the door code), and I’ll need a refund for the Ming’s order. Please let me know if you need any more information. Have a good evening!

GetHuman-asuprin did not yet indicate what should do to make this right.

How GetHuman-asuprin fixed the problem

We are waiting for GetHuman-asuprin to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common customer problems.
How Do I Get a Refund from Postmates?How Do I Check My Application Status with Postmates?What do I do if my Postmates order is wrong?How do I get a refund on Postmates?
Do you have a customer issue as well?
We can help you get's attention and get better help faster. Tap below to get started.
Having issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-asuprin fixes it.
This email address isn't valid

Customer service issue
Reported by GetHuman-asuprin
Oct 6th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 11902 others
0 customers following this


GetHuman-asuprin started working on this issue
Oct 6th, 2018 12:10am

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies