We placed an order for * sandwiches and * soups. The person paying was alarmed when you...
GetHuman-lockmast's customer service issue with Postmates.com from September 2018
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We placed an order for * sandwiches and * soups. The person paying was alarmed when you reserved an amount on her card which was almost $** more than the bill should have been. I called the restaurant to find out what the actual charges would be as the amount quoted seemed too high as far as the taxes charged. It was during this conversation that we found out that not only was the restaurant charging less than Postmates but that they did not have the soup she ordered. Due to the fact that they did not have her soup she wanted to cancel but by this time your app stated that we could cancel but that we would be charged the full amount. All attempts at contact with your non-existant customer service failed as there is no phone number. My friend ended up having to call her bank and put in a fraud claim and cancel her card. It is my opinion that you should cancel all charges and not pursue this issue. Jacqueline did her job and tried to iron things out between all parties however she did not have a phone number for us to call and really did not know what to do. I will give her * stars for her effort or whatever your rating system is. As far as my trial account goes, please cancel my account with Postmates. I cannot condone your estimate of charges and holding of funds in excess of the actual amounts policies. Any company I deal with should have a human being in customer service which can be reached in case there are issues.
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