At *.** pm on Friday **st September, I received a delivery which I accepted for Sal's P...
GetHuman1187230's customer service issue with Postmates.com from September 2018
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The issue in GetHuman1187230's own words
At *.** pm on Friday **st September, I received a delivery which I accepted for Sal's Pizza, *** Hillsboro Rd, ****, Franklin, TN *****. I drove there - it took ** minutes - and upon arrival, I was told that even though the order was "prepaid", they still had to make it, and told me to wait **-** minutes. At this point, the customer (phone number ***-***-****) texted me to inquire why her order had been pushed back ** minutes. I stepped outside, and told her at that point that they still had not made her pizza. When I returned to the restaurant, the manager on duty told me that he owner told him we had to cancel the order, because "the Postmates account did not clear". So I cancelled the order, and texted the customer to explain. Additionally, I thought the manager was quite rude. I wasted ** minutes of peak time, and missed out on the incentive of a minimum $** for deliveries that day as a result. I thought it was very unfortunate for both myself and the customer.
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