Postmates Customer Service Issues

I have been corresponding with Postmates customer service for two weeks regarding payment issues. Prior to implementing instant pay, three deposits were made to my old closed bank account. After the closure, I was unable to retrieve the funds. Chase advised me to contact Postmates for assistance. Despite providing the necessary information, including my ID, Postmates has been unresponsive. After two weeks, all I received was an automated reply. I have reiterated my request for my funds with more details, but the situation remains unresolved. I hope to resolve this matter without legal involvement, but I am prepared to take further action if needed.

Since June 12, [redacted], I have been charged $9.99 monthly for a "POS DEBIT POSTMATES SUBSCRIPTION" linked to a California city (I reside in Seattle and only use Postmates there). I've attempted to cancel this unknown subscription previously through your support without success. Due to it being connected to a seldom-used debit card, the charges have persisted for over a year. Even though my Postmates app indicates I am not subscribed, the charges continue. As a loyal Postmates user, I urgently require assistance to cease these payments and receive refunds dating back to the initial charge. Your prompt help is greatly appreciated.

I had an incomplete order with missing items and requested a partial refund from Postmates. After filing a report, I was promised a follow-up, but I never received any contact. Despite indicating the issues as "resolved," I faced another problem when my delivery was extremely delayed, resulting in cold food. The driver blamed my residence for the delay and was unhelpful. Once again, the problem was marked as "resolved," yet I haven't received any communication from Postmates. I believe I deserve a refund for both disappointing orders, as being consistently overlooked as a customer is disheartening. I wish to receive my money back for both orders and switch to a different delivery service due to feeling neglected by Postmates' customer support.

On October 5th and October 7th, I completed deliveries for Postmates but have not received payment for either day. The amount due for October 5th is $81.62, and for October 7th, it is $75.87. Despite multiple email exchanges, I have not been able to contact anyone at Postmates directly. Although the $81.62 payment appeared to have been cleared on the fleet app, it did not reflect in my bank account. I have reached out several times through emails, but the issue remains unresolved as I have not received my payments totaling over $[redacted]. I am frustrated by the lack of communication and resolution. My name is Angela, and you can reach me at [redacted] or via email at [redacted] I would appreciate a call back as I have been trying to resolve this for a week without success.

On October 4th, while making deliveries for Postmates at night, I received a call asking me to log out and in again because of complaints in my delivery area. After resetting my password and logging back in, I noticed that the money I earned was showing as deposited but was missing from my bank account. Despite reporting the issue and waiting, the problem persisted. Over the weekend, I experienced random logouts with the app showing deposits that never appeared in my account. After numerous attempts, I deposited $20 successfully but I'm still missing over $[redacted] in earnings since the incident on the 4th. I have bank statements to support my claim. Can someone please assist me with resolving this matter?

I lodged a complaint because my driver did not arrive, and I received an email stating that a refund was not possible because the driver allegedly waited for five minutes. However, this is not the entire situation. I waited outside the designated address for 15 minutes for the driver. He called me, but his number appeared blocked, preventing me from answering. Despite my attempts to call back using various phones, I could not reach him because the number remained blocked. It seemed evident that the driver was at the wrong location, and I could not guide him to the correct place due to the blocked number issue. I am requesting a full refund and some form of compensation for the inconvenience. Dealing with this has been very stressful, and if Postmates does not reimburse me, I will have to pursue a claim to reclaim my money.

I placed an order with Postmates on October 11th, [redacted], at 5:07 PM from Outback in Roseville, Michigan. My delivery arrived at 6:39 PM, and when I mentioned to the driver about the delay, he blamed it on heavy traffic, even though I only live a mile and a half away from the restaurant. I explained that my food was cold, and all he responded with was an apology. When I contacted Outback to complain, the manager, Briana, mentioned that the driver had left the restaurant for about 15 minutes. There was also no contact number available for them to track the order status. I paid $50 for cold food that took an hour and a half to reach me. This negative experience has led me to decide not to use Postmates again, and I will be sharing my dissatisfaction on social media too. I am requesting a refund for this order. The manager at Outback can be reached at [redacted] to address the situation. The order was placed under the name Lani Noy.

I would like to report an incident involving a driver who visited Buffalo Wild Wings on Durango and Warm Springs in Las Vegas at 3:00 am on 10/13/18. The driver was behaving inappropriately and was drinking, causing a disturbance with the bartender and another guest. As a fellow ride-share worker, I believe it's crucial that individuals like this do not tarnish the reputation of those of us who are working honestly. I trust that this issue will be addressed promptly. The driver identified himself as a Postmates employee, carrying a red Postmates bag. The order related to this incident was order #[redacted], as shared by the bartender. Your swift attention to this matter is greatly appreciated. Thank you for taking this seriously. - A concerned employee

I would like to reiterate the details of my order issue: 1) I placed an order with Dona Bessy Pupuseria via Postmates on 9/20, using my colleague's (K.T.) Postmates account and my American University corporate credit card ending in x6399. 2) The Postmates delivery person contacted me as their card had insufficient funds and agreed to only charge the delivery fee, tax, and tip to their card, while the restaurant would bill the total of $[redacted].35 to my credit card. Postmates later charged me $[redacted].02 for delivery and tax, and $13.40 for tip. 3) Everything was in order at this point, no discrepancies were found. 4) Following a request made by K.T. for a receipt from Postmates, issues arose. 5) Postmates inexplicably refunded the entire order amount, causing confusion. 6) Subsequently, Postmates mistakenly charged my Visa card $[redacted].23 without any notice or clarification. 7) Suspecting foul play from the restaurant, I reached out to Postmates for assistance, as they had overcharged me by $[redacted].72. 8) Postmates informed me that K.T. also needed to contact them due to the order being placed from her device. 9) After K.T. contacted Postmates support, she received a response from T.J. stating that they couldn't process a refund 48 hours after the order, which I found unacceptable. 10) Dealing with Postmates customer support has been a frustrating experience, causing disruptions for myself, K.T., American University, my accountant, and my bank, all stemming from a simple request for a receipt. Instead, Postmates mishandled the situation, resulting in an excessive overcharge of $[redacted].72. 11) I kindly request assistance in receiving the owed refund of $[redacted].72.

As a Postmates driver, I recently encountered an issue with a delivery for Renee Wiles at Jersey Mike’s in Otay Ranch, Chula Vista, CA. The workers informed me she hadn't canceled in the app despite saying she didn't have time to do so. Struggling to proceed with another delivery, I found the only option was for me to cancel. Contacting Renee again, she refused to cancel and pay the fee. Unfortunately, I had to cancel to continue working, even though it wasn't my fault. This situation wasted 45 minutes of my time and made it seem like I was to blame. How can this be resolved promptly? I traveled to the establishment, expending gas and time for naught, and require urgent assistance.

Please send this to them: I am extremely frustrated with the poor service I have received. I have had two good experiences in the past couple of months, but the latest one was terrible. My food was marked as delivered when it wasn't, and I couldn't reach the delivery person despite numerous attempts. I was still charged the full amount and left without my order. This will be the last time I use your services. I followed all the steps to receive my order, but the delivery person took the food and left without giving it to me. I am very hungry and disappointed with this experience. I feel compelled to share my experience with others, and I am considering taking legal action for this unacceptable service. I eagerly await your response.

I recently applied to work for Postmates, but Checkr has halted my background check process multiple times because they are requesting a driver's license, which I don't have. Despite Postmates stating that owning a car is not necessary, my state ID has been denied twice, causing a suspension in the background check. This has been frustrating for me as a veteran. I currently use a bicycle for UberEats and Doordash, where my ID was accepted without issues. I'm curious why Postmates is not as accommodating in this regard.

I recently had a delivery scheduled through the Postmates app for Dickey's Barbecue Pit in Tucson, AZ, to be delivered to Andrea T. in Oro Valley, AZ. Unfortunately, upon trying to contact the restaurant to prepare the order, I found out they were closed. I attempted to cancel the order through the app's support button, but encountered issues with it not working. This left me unable to contact customer support or Fleet services to resolve the situation promptly. Subsequently, the delay led the customer to cancel their order and replace it, causing an embarrassing situation when I was assigned the delivery again due to app limitations. This experience, coupled with a previous similar incident as a customer, highlights the need for improved support features in the Postmates app to handle such contingencies without inconvenience to both customers and delivery personnel. There is a crucial need for a reliable 24/7 contact number for swift issue resolution in these situations to maintain customer satisfaction and a seamless delivery service experience.

I received an email stating that my Postmates application might be denied based on my background. My background has no connection to grocery delivery, and I feel this is discriminatory. I did not falsify a police report; I only reported an incident. There are multiple perspectives to consider. If you wish to avoid a discrimination lawsuit, please address this issue. You should not rely solely on a background check; there is more to the situation. It's important to see beyond the black and white and understand the whole story. Recent events have shown that law enforcement can make mistakes too. It's crucial to gather all the facts before making a decision.

I delivered to [redacted] Rosecommon Dr NW, Norcross, GA [redacted] last night. I mistakenly paid with my debit card and later retrieved the order receipt from the customer. He acknowledged the mix-up and handed me the receipt. However, after I reported the incident and returned to Chipotle to rectify the payment, I found out my account was deactivated due to the customer reporting that his food was not delivered. I have evidence of the successful delivery as I have the receipt and can verify the incident at Chipotle. I urge you to investigate further and consider my side of the story before taking action. If reimbursement is not possible, please reactivate my account so I can continue working. I am disappointed by the lack of thorough investigation and request a fair assessment of the situation. Your cooperation in resolving this matter is appreciated.

I placed an order for 8 burritos with Postmates for my coworkers and I, totaling $61 including tax and delivery. I collected the money and paid with my credit card using my friend’s account. Unfortunately, the delivery driver left before I could tip him or check the order, which turned out to be incorrect, with only 4 burritos of the wrong type. I had to refund my coworkers as they didn't receive what they ordered. As a result, I am left with a charge on my card for the messed-up order. While I am disappointed and willing to move on from Postmates, I am seeking a refund promptly. It is frustrating that there is no direct contact number, so I hope to resolve this issue via email promptly, as I have other financial obligations to fulfill.

Dear Community, I need assistance with a food delivery issue. We have been waiting for our order for over an hour, and the app now says it won't arrive for another 30 minutes, which is much longer than we anticipated. We trusted Postmates for timely deliveries, but currently, the experience has not been ideal. Our order supposedly hasn't been picked up, although the restaurant confirmed it was taken over 20 minutes ago. Regrettably, we can't reach the driver as their contact information isn't available on the app. The delay is causing our food to get cold, and we'd appreciate any help to resolve this situation promptly. Thank you for any assistance you can provide. Best, Bharath

Hello, my name is Matthew John. I offer delivery services in Staten Island, New York. Today, I faced some challenges with my deliveries. Several stores I visited did not accept credit cards, which caused me to cancel five orders. Additionally, one delivery location was inaccessible due to a fire incident with multiple emergency vehicles blocking the area. I am seeking immediate assistance and wondering if there is live support available for situations like this. Can I provide additional details when contacting support? Also, I am curious if I can place orders from chain stores like Subway or McDonald's at the nearest location to save time for the customers. Your prompt response would be greatly appreciated. Thank you.

I am extremely frustrated about my recent food delivery experience. After waiting for my order, I received a sandwich with pieces missing and evidence of someone nibbling on it. Additionally, the extra side of fries I ordered was not included. I am requesting a refund for this order as well as for the upcoming meal I will now have to reorder. To make matters worse, the delivery person was not the individual displayed on the app. The person who arrived was white with different features, not the black woman named Crystal shown on the app. When I mentioned the missing fries, the delivery person claimed no responsibility and quickly left. This level of service is unacceptable. I understand that not every individual's actions can be controlled, but I believe the company should refund both of my orders.

I believe my Postmates Fleet account has been compromised. While I was sleeping, a new debit card was linked to my account without my knowledge. I recently realized that my earnings have not been transferred to my bank account as expected. Upon checking, I noticed all my earnings were marked as instantly deposited with a $0.50 deduction each time. I only initiated one instant deposit from my first day, following which I was informed by Postmates that the subsequent earnings would be directly deposited. I have taken immediate action by removing the unauthorized card and updating my password. I have also saved a screenshot of the card details showing the last four digits as [redacted]. I urgently need assistance to investigate this issue and ensure I receive my earnings. This situation is extremely concerning to me.