My delivered order was totally wrong. I ordered ** cookies not * cookie as I got and w...

GetHuman-gramatha's customer service issue with Postmates.com from September 2018

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The issue in GetHuman-gramatha's own words
My delivered order was totally wrong. I ordered ** cookies not * cookie as I got and was ordered. Because only * cookie was ordered, my total for free delivery dropped below the minimum and I was charged delivery. Also I specified twice that the * sandwiches were to be completely plain, just chicken and bread. Both came with everything on it and my daughter and I are unable to eat them because we are allergic to tomatoes. The receipt from McDonald’s shows that the sandwiches were not even ordered as plain. So I need to know what to do... have to drive to McDonalds myself to replace the sandwiches? The receipt doesn’t show they were ordered as plain. Please refund the $*.** delivery fee because the error was of your driver. What do I do about the sandwiches?

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Postmates.com

Customer service issue
Reported by GetHuman-gramatha
Sep 17th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 10393 others
0 customers following this

Timeline

GetHuman-gramatha started working on this issue
Sep 17th, 2018 6:56pm