Ordered a sandwich from Hooters, as well as some fry’s and a drink. When the delivery...

GetHuman1153445's customer service issue with Postmates.com from September 2018

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The issue in GetHuman1153445's own words
Ordered a sandwich from Hooters, as well as some fry’s and a drink. When the delivery came there was no sandwich that I have paid for. Call down to hooters and the girl who answers the phone tells me I didn’t order one. I tell her I have and have been charged. Realizes her mistake and gets the manager. The manager tells me to call post mates, which you cannot do. Proceeds to tell me he will comp my meal. Go through help requests on the app get refunded the money, no problems there. Call down to Hooters because I wasn’t sure if the sandwich was going to be sent or not. The same girl from before answers the phone again and tells me she is paying for the sandwich... which I then ask how that is going to work.. she then tells me to order an iced tea and they will send the food with it. I tell her I’m not about to spend six dollars on an ice tea and delivery. Then tell her I want to talk to the manager again. He gets on the phone and tells me just to place the order again and he will comp both of them when he returns to work tomorrow September ** at *:** PM. So I then order the food again, and they canceled the order saying they were too busy. So I have spent an hour and a half dealing with this and never received anything but fries. It has been the worst experience I’ve ever had with a food delivery service. The worst part is it’s not post mates fault. This company has handled everything correctly. I am so disappointed in Hooters and wanted to make you aware of how they treat their customers.
GetHuman1153445 did not yet indicate what Postmates.com should do to make this right.
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Customer service issue
Reported by GetHuman1153445
Sep 17th, 2018 - 3 mons ago
I have an issue with Postmates.com too
Seen by 2 customers so far
Similar issue to 10337 others
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GetHuman1153445 started working on this issue
Sep 17th 6:51am
GetHuman1153445 indicated the issue is not fixed yet.
Sep 17th 6:52am