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I am a first time user of "Postmate" app. After waiting patiently for about ** minutes...

GetHuman-chelsej's customer service issue with Postmates.com from September 2018

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GetHuman-chelsej's next move: find and follow the right step-by-step guide.

Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-chelsej will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-chelsej can let us know if they help or not.

How Do I Get a Refund from Postmates?How Do I Check My Application Status with Postmates?What do I do if my Postmates order is wrong?How do I get a refund on Postmates?

If you don't see a guide here that matches the problem you are having, please see if Postmates.com has better answers for you: Postmates.com Help Center

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Account holder name, Email address on the account, Phone number, and Billing address

The issue in GetHuman-chelsej's own words

I am a first time user of "Postmate" app. After waiting patiently for about ** minutes , the delivery driver called to say he was waiting for the food still. (I could not fully understand as he has very bad broken English).This is to be expected on a Saturday ,no big deal. Then I get a message saying that the driver left and the amount will be credited back to the apps account. The food was being prepared at the restaurant and now thrown away because the driver did not want to wait anymore. I am very disappointed in this communication from the driver. A language barrier was a big issue. As this was my first time using this app and I will no longer use this based off of my first interaction with this company, I am requesting my amount be fully refunded to my debit card on account,not Postmates.*Sincerely, *Chelsea

GetHuman-chelsej did not yet indicate what Postmates.com should do to make this right.

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Postmates.com

Customer service issue

Reported by GetHuman-chelsej

Sep 16th, 2018 - 3 years ago

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GetHuman-chelsej started working on this issue

Sep 16th, 2018 2:17am

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