I am a first time user of "Postmate" app. After waiting patiently for about ** minutes...

GetHuman-chelsej's customer service issue with Postmates.com from September 2018

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The issue in GetHuman-chelsej's own words
I am a first time user of "Postmate" app. After waiting patiently for about ** minutes , the delivery driver called to say he was waiting for the food still. (I could not fully understand as he has very bad broken English).This is to be expected on a Saturday ,no big deal. Then I get a message saying that the driver left and the amount will be credited back to the apps account. The food was being prepared at the restaurant and now thrown away because the driver did not want to wait anymore. I am very disappointed in this communication from the driver. A language barrier was a big issue. As this was my first time using this app and I will no longer use this based off of my first interaction with this company, I am requesting my amount be fully refunded to my debit card on account,not Postmates.*Sincerely, *Chelsea

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Customer service issue
Reported by GetHuman-chelsej
Sep 16th, 2018 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 10199 others
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GetHuman-chelsej started working on this issue
Sep 16th, 2018 2:17am