Your delivery driver went to the wrong gate- (which is exit only) and could not get in...

GetHuman-dawneget's customer service issue with from September 2018

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The issue in GetHuman-dawneget's own words
Your delivery driver went to the wrong gate- (which is exit only) and could not get in. We have a live guard at our entry gate (one block up). Driver attempted to call*text one time and left. I’ve been using Postmates for an extended period of time and drivers have never had an issue getting in. I do not feel this driver tried hard enough before leaving. *Adding more frustration, I communicated the issue on Twitter and a customer service rep responded and continued to argue that the driver was at the correct gate but didn’t have a code to get in and had another delivery so couldbt wait? I reiterated again he was Not at the correct gate since there is no code but a live guard. After getting no where with your representative I asked to speak to a supervisor. I was told I had reached “the highest level of support”... meaning I could not speak to anyone else on the matter. I was very disappointed in the lack of professionalism from your customer service rep. Luckily I screenshoted the conversation because when I went back the conversation had been deleted?

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Customer service issue
Reported by GetHuman-dawneget
Sep 14th, 2018 - 4 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 10076 others
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GetHuman-dawneget started working on this issue
Sep 14th, 2018 10:03pm