Your delivery driver went to the wrong gate- (which is exit only) and could not get in...
GetHuman-dawneget's customer service issue with Postmates.com from September 2018
2 views | 10076 similar | 0 following
Help with my Postmates.com issue
First: share to improve GetHuman-dawneget's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-dawneget's next move: find and follow the right step-by-step guide.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dawneget will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-dawneget can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Postmates.com has better answers for you: Postmates.com Help Center
The issue in GetHuman-dawneget's own words
Your delivery driver went to the wrong gate- (which is exit only) and could not get in. We have a live guard at our entry gate (one block up). Driver attempted to call*text one time and left. I’ve been using Postmates for an extended period of time and drivers have never had an issue getting in. I do not feel this driver tried hard enough before leaving. *Adding more frustration, I communicated the issue on Twitter and a customer service rep responded and continued to argue that the driver was at the correct gate but didn’t have a code to get in and had another delivery so couldbt wait? I reiterated again he was Not at the correct gate since there is no code but a live guard. After getting no where with your representative I asked to speak to a supervisor. I was told I had reached “the highest level of support”... meaning I could not speak to anyone else on the matter. I was very disappointed in the lack of professionalism from your customer service rep. Luckily I screenshoted the conversation because when I went back the conversation had been deleted?
GetHuman-dawneget did not yet indicate what Postmates.com should do to make this right.
I have an issue with Postmates.com too
How GetHuman-dawneget fixed the problem
We are waiting for GetHuman-dawneget to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.