I ordered a couple of items and was missing one of my items. Postmates also changed my...

GetHuman-stephygw's customer service issue with Postmates.com from September 2018

3 views | 9905 similar | 0 following
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Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-stephygw will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-stephygw can let us know if they help or not.
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The issue in GetHuman-stephygw's own words
I ordered a couple of items and was missing one of my items. Postmates also changed my order because I called the restaurant and they told me that Postmates said I ordered something different than what I had really ordered. I find it extremely shady that Postmates changed my order to a more expensive item and then didn’t give me what I ordered. Please give me a refund. My total was $**.** when I submitted my card and the charge was submitted. Then ** minutes later, my charge randomly increased bc Postmates deceitfully switched my order to something different and more expensive. This was so not okay and completely unprofessional. It needs to be fixed. If it is not fixed, I will delete my account and never order from Postmates again. This app was a total scam and it is not right to do this to people! I will also file a complaint with the Better Business Bureau is this is not resolved. This is what is called petty theft and it is illegal.

GetHuman-stephygw did not yet indicate what Postmates.com should do to make this right.

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Postmates.com

Customer service issue
Reported by GetHuman-stephygw
Sep 12th, 2018 - 4 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 9905 others
0 customers following this

Timeline

GetHuman-stephygw started working on this issue
Sep 12th, 2018 10:47pm

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