When I order from mikes love & sandwiches the food is prepared and waiting for over thi...

GetHuman-carissao's customer service issue with Postmates.com from August 2018

Help with my Postmates.com issue
The issue in GetHuman-carissao's own words
Have hot food delivered in a timely manner. ... When I order from mikes love & sandwiches the food is prepared and waiting for over thirty min getting cold for the driver to pick it up. The app lies and says its still being prepared however when i call they inform me its been ready for a while. Why is the postmates driver not picking up my order when its ready? I want pistmates to be honest and not lie saying the food is still being prepared. Postmates driver should not make other deliveries while one order is being prepared. I pay alot for delivery and if they think a tip will be included forget about it. I would not tip for cold food while they deliver someone elses food hot. That is poor customer service. I want a refund.
The food has been confirmed it was teady and waiting for * hour and ** min but not picked up yet my fleet driver.
Refunding me my full $** for the food I never received and the post mates driver never picked up and by avoiding other orders to take priority over the first order that gets cold
I recommend my boyfriend, sister, mom and dad to work for postmates which they all do now. I Order through Postmates often but lately I’m always taking a risk wondering if my food is gonna be cold and on time or not.
I tried contacting Support but since I canceled my order they can count that as already been helped and there’s no more help options for me for that order and there’s no way for me to contact them
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Postmates.com

Postmates delivery
Customer service issue
Reported by GetHuman-carissao
Aug 26th, 2018 - 4 mons ago
I have an issue with Postmates.com too
Fixed
Seen by 6 customers so far
Similar issue to 8250 others
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Timeline
GetHuman-carissao started working on this issue
Aug 26th 12:21am
GetHuman-carissao shared this issue with your circles on Google+
Aug 26th 12:21am
GetHuman-carissao indicated the issue is not fixed yet.
Aug 26th 2:03am
GetHuman-carissao indicated the issue is not fixed yet.
Aug 26th 2:08am
GetHuman-carissao indicated the issue is not fixed yet.
Aug 27th 3:47am