I picked up a delivery from the habit burger daly city and paid using postmates card. W...

GetHuman-wardehja's customer service issue with Postmates.com from August 2018

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Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-wardehja will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-wardehja can let us know if they help or not.
The issue in GetHuman-wardehja's own words
I picked up a delivery from the habit burger daly city and paid using postmates card. When i marked all items as "picked up" added the receipt supported with a picture, i couldn't continue the process when pressed on "complete pickup" because it was always saying "we are working on it.. try again soon". After waiting for ** minutes, i called the customer and asked for her location. I went there and delivered the food but the app was still saying the same. After all, the customer sent you an email that she has received the order and you called me to know about the problem where i talked to an employee and then to the manager. The manager told me that he will solve the problem but i still didn't get paid and it shows that the order was cancelled. Please note that this order took about * hour ** minutes to be done because of all this.

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Postmates.com

Customer service issue
Reported by GetHuman-wardehja
Aug 25th, 2018 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 8190 others
0 customers following this
Items needed
Account holder name
Email address on the account
Phone number
Billing address

Timeline

GetHuman-wardehja started working on this issue
Aug 25th, 2018 8:30am
GetHuman-wardehja indicated the issue is not fixed yet.
Aug 25th, 2018 8:30am

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