I’ve been driving for your company for the last couple months and do it because I need...

GetHuman1031841's customer service issue with Postmates.com from August 2018

7 views | 8115 similar | 0 following
Help with my Postmates.com issue
GetHuman1031841's next move: find and follow the right step-by-step guide.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1031841 will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1031841 can let us know if they help or not.
The issue in GetHuman1031841's own words
I’ve been driving for your company for the last couple months and do it because I need the money but there’s some major flaws in your system. At least ** times now, I’ve gotten to a storefront to find out that they have nothing on the menu the customer ordered. I understand every order can’t be perfect but my time is valuable. I canceled an order this morning after finding out they only had brunch on Saturdays and Sundays, after I had already spent a half an hour driving there and talking with the customer. Why do I not get at least the driver fee since opportunity cost teaches us I could have been doing something else and actually making money? It’s extremely frustrating to your work force. You probably have new people signing up everyday to drive so it’s no bother to you, but it’s very inconsiderate to your employees who are trying to get enough money to eat dinner tonight. Thank you in advance for your understanding.

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Postmates.com

Customer service issue
Reported by GetHuman1031841
Aug 24th, 2018 - 3 years ago
Fixed
Seen by 7 customers so far
Similar issue to 8115 others
0 customers following this
Items needed
Account holder name
Email address on the account
Phone number
Billing address

Timeline

GetHuman1031841 started working on this issue
Aug 24th, 2018 4:14pm
GetHuman1031841 indicated the issue is not fixed yet.
Aug 25th, 2018 7:03pm
GetHuman1031841 indicated the issue is not fixed yet.
Aug 25th, 2018 7:03pm

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