From everything I have read my tips are not to be counted in my guarantee but they were...

GetHuman-tbnks's customer service issue with Postmates.com from August 2018

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The issue in GetHuman-tbnks's own words
From everything I have read my tips are not to be counted in my guarantee but they were which is not fair at all. Please explain.
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Postmates.com

Customer service issue
Reported by GetHuman-tbnks
Aug 22nd, 2018 - 3 mons ago
I have an issue with Postmates.com too
Fixed
Seen by 6 customers so far
Similar issue to 7864 others
0 customers following this
Items needed
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Timeline
GetHuman-tbnks started working on this issue
Aug 22nd 2:24am
GetHuman-tbnks indicated the issue is not fixed yet.
Aug 23rd 3:52am
GetHuman-tbnks indicated the issue is not fixed yet.
Aug 23rd 3:52am