First, I waited ** minutes past the original ETA. Then, when I contacted the driver to...

GetHuman-quinnroc's customer service issue with Postmates.com from August 2018

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The issue in GetHuman-quinnroc's own words
First, I waited ** minutes past the original ETA. Then, when I contacted the driver to see what was taking so long, he told me that the food looked so good at the place when he was picking up my order that he had ordered some tacos for himself (my order was acai bowls, which obviously melt quickly). Then, he took an alternative route to my apartment and what should’ve been a ** minute drive turned into a **. Once he finally arrived, he goes to pull the acai bowls (which were basically soup at this point) and wellness shots out of the bag and proceeds to drop them on the ground right in front of me and then when I asked him what he was going to do, he goes “idk, why don’t you call Postmates customer service and figure it out”. This was by far the worst experience ive ever had with a food delivery service and will be canceling my unlimited delivery subscription unless something is done to remedy this unfortunate situation.
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Postmates.com

Customer service issue
Reported by GetHuman-quinnroc
Aug 17th, 2018 - a yr ago
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GetHuman-quinnroc started working on this issue
Aug 17th, 2018 11:04pm