I'm extremely annoyed with my Postamtes experience. I was given a gift card in code for...

GetHuman1004967's customer service issue with Postmates.com from August 2018

3 views
 | 
7428 similar
 | 
0 following
Help with my Postmates.com issue
First: share to improve GetHuman1004967's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1004967's next move: find and follow the right step-by-step guide.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1004967 will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1004967 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Postmates.com has better answers for you: Postmates.com Help Center
Before contacting them, items GetHuman1004967 may need:
Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman1004967's own words
I'm extremely annoyed with my Postamtes experience. I was given a gift card in code form to order lunch. After being charged delivery fees and service fees for the order, making it way more expensive than the gift card total ($**), I was still willing to spend the extra few dollars to get my lunch. After placing the order, I was contacted that the restaurant didn't have an item, so I took it off. After removing the item, postmates informed me that A) they were placing a $** hold on my account, B) that my gift card code was removed so I was paying in full. WHAT was the point of having a gift card code if postmates was going to REMOVE IT without my consent after the restaurant didn't have an item that POSTMATES advertised?? So then when I tried to cancel the order, I got a notification that postmates was charging me for the FULL ORDER WITHOUT THE GIFT CARD PLUS A CANCELLATION FEE. So my * item lunch order, a freaking sandwich and a dessert turned into $** to cancel the order. What the **** postmates. I don't even want the lunch at this point I am so furious. I want my money back.
GetHuman1004967 did not yet indicate what Postmates.com should do to make this right.
I have an issue with Postmates.com too
How GetHuman1004967 fixed the problem
We are waiting for GetHuman1004967 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Postmates.com's attention and get better help faster. Tap below to get started.
Having Postmates.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1004967 fixes it.
This email address isn't valid

Postmates.com

Customer service issue
Reported by GetHuman1004967
Aug 17th, 2018 - a yr ago
I have an issue with Postmates.com too
Not resolved
Seen by 3 customers so far
Similar issue to 7428 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1004967 started working on this issue
Aug 17th, 2018 6:13pm