To whom it may concern**I placed a order ******* at about * pm. I placed the order with...

GetHuman-irisdaye's customer service issue with Postmates.com from August 2018

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The issue in GetHuman-irisdaye's own words
To whom it may concern**I placed a order ******* at about * pm. I placed the order with enough time for delivery and any other mishaps along the way. The first notification say about **mins delivery time. Perfect until I kept getting pushed back on the delivery. I am noticing that that closing time is getting closer so I messaged the driver, which changed at least twice and got no response. I waited to see if the delivery would come but another **-** minutes went by. So I called the driver. I was informed that they had just arrived and that the restaurant was out of my items and they were closing. I was advised to cancel this order and was surprised to see that I would still get charged. Unacceptable! How are you charging people for your delivery person mistake. I am very recent customer only * orders and this is not a way to make me keep using your services.
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Postmates.com

Customer service issue
Reported by GetHuman-irisdaye
Aug 17th, 2018 - a yr ago
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Timeline
GetHuman-irisdaye started working on this issue
Aug 17th, 2018 2:30am
GetHuman-irisdaye indicated the issue is not fixed yet.
Aug 17th, 2018 2:22pm
GetHuman-irisdaye confirmed the issue is fixed. Hooray!
Aug 17th, 2018 2:32pm
GetHuman-irisdaye indicated the issue is not fixed yet.
Aug 17th, 2018 2:32pm