I tried to order a sub from firehouse subs through the post mates food delivery app. I...

GetHuman988476's customer service issue with Postmates.com from August 2018

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The issue in GetHuman988476's own words
I tried to order a sub from firehouse subs through the post mates food delivery app. I used the coupon code from Philip Defranco to receive free delivery on the order. Once I had placed the order it said the total cost with the added discount would be $*.**. Shortly after this happened I realized that the address I had put in was wrong and cancelled the order but not only had postmates still charged me for the order even though I was told there would be no fee since the order hadn't actually been picked up by any active drivers yet, I was also charged a grand total of $**.**! **The reason I want to contact Post mates is so that I can receive a full refund as no service was ever actually provided to me and I was charged the wrong amount for a simple order
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Postmates.com

Customer service issue
Reported by GetHuman988476
Aug 14th, 2018 - a yr ago
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Timeline
GetHuman988476 started working on this issue
Aug 14th, 2018 12:03am