I just made an order that was supposed to arrive at *:**pm, the instructions in my orde...

GetHuman-karlieco's customer service issue with Postmates.com from August 2018

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The issue in GetHuman-karlieco's own words
I just made an order that was supposed to arrive at *:**pm, the instructions in my order were to buzz up to my unit and it’s the door on the right. Around *:**pm I opened the app to track my order and it showed the driver was at my address so I expected a buzz any moment. A few more minutes passed and I texted the driver to see if they needed help with the address but received no response. At this point it had been about ** min so I looked out my window to see someone parked out in front of my address, still in their car, FaceTiming someone (I could see through their sunroof) and had still not received a call or text. I went downstairs and it was my driver saying they were about to drive off so I was lucky. I asked if they tried calling and they said they did but I never received anything. I let her know that my directions were in there to buzz up to my unit and she didn’t respond. My street has free parking so I know that wasn’t an issue and I’ve ordered from Postmates several times and every other driver has been polite, prompt and professional. I would suggest this employee be looked up about other complaints and considered for termination. A very poor representation for the company. Thanks!
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Postmates.com

Customer service issue
Reported by GetHuman-karlieco
Aug 10th, 2018 - 8 mons ago
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GetHuman-karlieco started working on this issue
Aug 10th, 2018 1:02am