Hi my name is Matthew and I just ordered using your app for the first time. Anyway, whe...

GetHuman-mfincham's customer service issue with Postmates.com from August 2018

Help with my Postmates.com issue
The issue in GetHuman-mfincham's own words
Hi my name is Matthew and I just ordered using your app for the first time. Anyway, when I ordered some things through your app, the driver called to inform me that most of the things I ordered were unavailable and he brought me the one thing that was still available, which is fine, however I asked him if the charges for the other items would be dropped and he said yes. So I wasn't aware if there was anything I had to do, to insure that I won't be charged, so I took the liberty of 'attempting' to report the missing items through the app, and also on the website, but neither of them allowed me to submit the issue. So that's why I'm sending this email. So far I like the app, and plan to continue ordering through it, but for future reference, do I have to report to you every time an item is unavailable? Or does the driver do that and the charges are dropped automatically? Thanks so much for your help and have a great day.
GetHuman-mfincham did not yet indicate what Postmates.com should do to make this right.
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The situation resolved itself.
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Postmates.com

Customer service issue
Reported by GetHuman-mfincham
Aug 10th, 2018 - a yr ago
I have an issue with Postmates.com too
Fixed
Seen by 4 customers so far
Similar issue to 6589 others
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Timeline
GetHuman-mfincham started working on this issue
Aug 10th, 2018 4:16am
GetHuman-mfincham confirmed the issue is fixed. Hooray!
Aug 11th, 2018 5:33am
GetHuman-mfincham confirmed the issue is fixed. Hooray!
Aug 13th, 2018 5:17am