After Postmates caught my attention, I decided to use it to order Chipotle at *:** PM t...

GetHuman-levana's customer service issue with Postmates.com from August 2018

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The issue in GetHuman-levana's own words
After Postmates caught my attention, I decided to use it to order Chipotle at *:** PM today August *th. I was very excited for my order with Postmates because of good reviews I had heard prior. **However, to my dismay, my order, which said it would arrive at *:** PM, kept getting pushed back in arrival time. Initially, it got pushed back to *:** PM and then to *:** PM and then to *:** PM. I am infuriated by the fact that I was given a false arrival time. Had I known, I would have never ordered from Postmates. Instead, I would have used UberEats or Doordash which always arrive according to the time they state. **Finally, at *:**, the Chipotle arrived. It took way too long for it to come so therefore I am requesting a refund because I am horrified by this waste of my time.
GetHuman-levana did not yet indicate what Postmates.com should do to make this right.
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Postmates.com

Customer service issue
Reported by GetHuman-levana
Aug 9th, 2018 - a yr ago
I have an issue with Postmates.com too
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Timeline
GetHuman-levana started working on this issue
Aug 9th, 2018 11:24pm