After Postmates caught my attention, I decided to use it to order Chipotle at *:** PM t...
GetHuman-levana's customer service issue with Postmates.com from August 2018
Help with my Postmates.com issue
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Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-levana will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-levana can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Postmates.com has better answers for you: Postmates.com Help Center
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Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman-levana's own words
After Postmates caught my attention, I decided to use it to order Chipotle at *:** PM today August *th. I was very excited for my order with Postmates because of good reviews I had heard prior. **However, to my dismay, my order, which said it would arrive at *:** PM, kept getting pushed back in arrival time. Initially, it got pushed back to *:** PM and then to *:** PM and then to *:** PM. I am infuriated by the fact that I was given a false arrival time. Had I known, I would have never ordered from Postmates. Instead, I would have used UberEats or Doordash which always arrive according to the time they state. **Finally, at *:**, the Chipotle arrived. It took way too long for it to come so therefore I am requesting a refund because I am horrified by this waste of my time.
GetHuman-levana did not yet indicate what Postmates.com should do to make this right.
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