I canceled for deliveries today and now I cannot use the app until tomorrow. This is...

GetHuman-sublee's customer service issue with Postmates.com from August 2018

4 views | 5750 similar | 0 following
Help with my Postmates.com issue
First: share to improve GetHuman-sublee's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-sublee got the right customer help using our suggestion.
The issue in GetHuman-sublee's own words
I canceled for deliveries today and now I cannot use the app until tomorrow. This is unfair as I’ve sent several emails to customer service and have never gotten a response. The first issue is that when I’m notified that there is a delivery it will informed me that it is such and such miles*distance away and then when I accept it, The pick up is much further then it says initially. The second issue which has happened several times is that I am not paid the correct amount for the wait time for many of the deliveries that I’ve done at least * to * a day. For example three days ago I did a delivery in which I had to wait for over ** minutes and I was only paid for * *** minutes of waiting time. I reached out to customer service and have not yet received a response. Another issue that I’ve been having is when I go to the location to pick up the food either the order was canceled by the restaurant because it was slow and I was never informed, or somebody else had already pick the order up and I was not informed through the app.

GetHuman-sublee did not yet indicate what Postmates.com should do to make this right.

How GetHuman-sublee fixed the problem

We are waiting for GetHuman-sublee to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Postmates.com customer problems.
How Do I Get a Refund from Postmates?How Do I Check My Application Status with Postmates?What do I do if my Postmates order is wrong?How do I get a refund on Postmates?
Do you have a customer issue as well?
We can help you get Postmates.com's attention and get better help faster. Tap below to get started.
Having Postmates.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-sublee fixes it.
This email address isn't valid

Postmates.com

Customer service issue
Reported by GetHuman-sublee
Aug 1st, 2018 - 4 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 5750 others
0 customers following this
Items needed
Account holder name
Email address on the account
Phone number
Billing address

Timeline

GetHuman-sublee started working on this issue
Aug 1st, 2018 10:46pm