I canceled for deliveries today and now I cannot use the app until tomorrow. This is...

GetHuman-sublee's customer service issue with Postmates.com from August 2018

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The issue in GetHuman-sublee's own words
I canceled for deliveries today and now I cannot use the app until tomorrow. This is unfair as I’ve sent several emails to customer service and have never gotten a response. The first issue is that when I’m notified that there is a delivery it will informed me that it is such and such miles*distance away and then when I accept it, The pick up is much further then it says initially. The second issue which has happened several times is that I am not paid the correct amount for the wait time for many of the deliveries that I’ve done at least * to * a day. For example three days ago I did a delivery in which I had to wait for over ** minutes and I was only paid for * *** minutes of waiting time. I reached out to customer service and have not yet received a response. Another issue that I’ve been having is when I go to the location to pick up the food either the order was canceled by the restaurant because it was slow and I was never informed, or somebody else had already pick the order up and I was not informed through the app.

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How Do I Get a Refund from Postmates?How Do I Check My Application Status with Postmates?What do I do if my Postmates order is wrong?How do I get a refund on Postmates?
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Postmates.com

Customer service issue
Reported by GetHuman-sublee
Aug 1st, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 5750 others
0 customers following this
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Timeline

GetHuman-sublee started working on this issue
Aug 1st, 2018 10:46pm

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