I canceled for deliveries today and now I cannot use the app until tomorrow. This is...

GetHuman-sublee's customer service issue with Postmates.com from August 2018

4 views | 5750 similar | 0 following
Help with my Postmates.com issue
First: share to improve GetHuman-sublee's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-sublee got the right customer help using our suggestion.
The issue in GetHuman-sublee's own words
I canceled for deliveries today and now I cannot use the app until tomorrow. This is unfair as I’ve sent several emails to customer service and have never gotten a response. The first issue is that when I’m notified that there is a delivery it will informed me that it is such and such miles*distance away and then when I accept it, The pick up is much further then it says initially. The second issue which has happened several times is that I am not paid the correct amount for the wait time for many of the deliveries that I’ve done at least * to * a day. For example three days ago I did a delivery in which I had to wait for over ** minutes and I was only paid for * *** minutes of waiting time. I reached out to customer service and have not yet received a response. Another issue that I’ve been having is when I go to the location to pick up the food either the order was canceled by the restaurant because it was slow and I was never informed, or somebody else had already pick the order up and I was not informed through the app.

GetHuman-sublee did not yet indicate what Postmates.com should do to make this right.

How GetHuman-sublee fixed the problem

We are waiting for GetHuman-sublee to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Postmates.com customer problems.
How Do I Get a Refund from Postmates?How Do I Check My Application Status with Postmates?What do I do if my Postmates order is wrong?How do I get a refund on Postmates?
Do you have a customer issue as well?
We can help you get Postmates.com's attention and get better help faster. Tap below to get started.
Having Postmates.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-sublee fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-sublee
Aug 1st, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 5750 others
0 customers following this
Items needed
Account holder name
Email address on the account
Phone number
Billing address


GetHuman-sublee started working on this issue
Aug 1st, 2018 10:46pm

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers