I never received my order yesterday- It was meant for delivery but for some reason it e...

GetHuman-chefvane's customer service issue with Postmates.com from August 2018

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The issue in GetHuman-chefvane's own words
I never received my order yesterday- It was meant for delivery but for some reason it ended up being pick up. I just had surgery and can’t drive- I am a constant customer and use Postmates weekly. I called the restaurant right after and they were able to cancel the order right away so they did not prepare my food. I never received food or services from Hodori would therefore like my money back. They didn’t speak very good English they said they would cancel it on the app but they never did. I don’t want to be charged something I never received- and restaurant should not receive payment for something they didn’t cook.
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Postmates.com

Customer service issue
Reported by GetHuman-chefvane
Aug 1st, 2018 - 9 mons ago
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Timeline
GetHuman-chefvane started working on this issue
Aug 1st, 2018 7:06am