I placed an order over an hour ago with postmates. Not only has it not arrived, but...

GetHuman-thamthal's customer service issue with Postmates.com from July 2018

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The issue in GetHuman-thamthal's own words
I placed an order over an hour ago with postmates. Not only has it not arrived, but ** minutes ago I received a notification that it was canceled by the company. On top of this over $** was taken out of my account for a $** order and will not be refunded for at least ** hours. This is absolutely ridiculous and unacceptable. I was charged an annual charge that I didn't want for postmates unlimited and have only had issues.
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Customer service issue
Reported by GetHuman-thamthal
Jul 29th, 2018 - 10 mons ago
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GetHuman-thamthal started working on this issue
Jul 29th, 2018 12:01am
GetHuman-thamthal indicated the issue is not fixed yet.
Jul 29th, 2018 1:12am