We were on vacation in Santa Monica staying a a backside hotel, ordered food from postm...

GetHuman-jajuziem's customer service issue with Postmates.com from July 2018

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The issue in GetHuman-jajuziem's own words
We were on vacation in Santa Monica staying a a backside hotel, ordered food from postmates ...food truck. I received an email one item we ordered was not available and to change the order which I did and resubmitted. When the food was delivered the item was not included but i was charged for it. I submitted a request in the app as soon as it happened and a month later I still have not been refunded.
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Postmates.com

Customer service issue
Reported by GetHuman-jajuziem
Jul 26th, 2018 - 10 mons ago
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Timeline
GetHuman-jajuziem started working on this issue
Jul 26th, 2018 12:50am
GetHuman-jajuziem confirmed the issue is fixed. Hooray!
Jul 26th, 2018 12:52am