We are a restaurant called T*n T*n Cafe & Delicatessen. We received an order at *:**pm...

GetHuman-tantanca's customer service issue with Postmates.com from July 2018

Help with my Postmates.com issue
The issue in GetHuman-tantanca's own words
We are a restaurant called T*n T*n Cafe & Delicatessen. We received an order at *:**pm on Friday ******* from the caller ID number (***)***-****. The order was for a customer named Geno and the phone number given to us was (***)***-****. The order total was $**.**. The person from the call center who identified herself as “Lee” was extremely rude. Because we do not advertise or have a partnership with Postmates, our restaurant has had to come up with a process when taking orders from Postmates because the call center employees who call to place orders on customers’ behalf do not speak English as their first language. We have to take the time to spell out all orders and repeat th orders to ensure that the orders are taken correctly. This is due to last experience when this wasn’t done and orders were incorrectly placed and proved to be quite costly to us. “Lee” was extremely impatient, condescending and rude. **Our purpose in reporting this complaint is to ensure that this unpleasant experience does not occur again. We are a successful and busy restaurant. We have not chosen to advertise with Postmates because, quite frankly, we do not need the extra business. Please provide the training necessary to all of your employees in their manner of customer service which should be of the utmost importance as Postmates is a service-based company. **It should also be noted that the customer named Geno called us to ask if his order had been placed because it was taking longer than usual to have it delivered.

GetHuman-tantanca did not yet indicate what Postmates.com should do to make this right.

How GetHuman-tantanca fixed the problem
Emailing them
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Postmates.com

Customer service issue
Reported by GetHuman-tantanca
Jul 21st, 2018 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 4885 others
0 customers following this
Items needed
Account holder name
Email address on the account
Phone number
Billing address

Timeline

GetHuman-tantanca started working on this issue
Jul 21st, 2018 5:24pm
GetHuman-tantanca indicated the issue is not fixed yet.
Jul 22nd, 2018 2:00pm
GetHuman-tantanca confirmed the issue is fixed. Hooray!
Jul 22nd, 2018 9:11pm

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