Hi! My husband order through postmates at *:** PM for two burgers at Burger UP. Everyth...

GetHuman-austinew's customer service issue with Postmates.com from July 2018

3 views | 4281 similar | 0 following
Help with my Postmates.com issue
GetHuman-austinew's next move: find and follow the right step-by-step guide.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-austinew will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-austinew can let us know if they help or not.
The issue in GetHuman-austinew's own words
Hi! My husband order through postmates at *:** PM for two burgers at Burger UP. Everything went through and gave us an estimated delivery time at *:** PM. At *:** we get a notification that our order has been cancelled and our card has been charged. I'll call Burger Up (because Postmates does not have a customer service line) and the manager says that this has never happened to them before and that you all use a third party. She accommodates our order and says it will be ready in ** minutes for pick up. I read about why an order is cancelled by postmates online and it says that you disable the restaurant temporarily because they could not fulfill the order. I went on my own app the restaurant was not disabled and i called the restaurant and it was not their fault, they were able to fulfil our order. This is a miscommunication and fault on your company. I'm extremely disappointed, I hope to resolve this issue and be fully reimbursed the charges made to our card. There are a lot of delivery options Nashville, we trusted Postmates and have been completely let down.

GetHuman-austinew did not yet indicate what Postmates.com should do to make this right.

How GetHuman-austinew fixed the problem

We are waiting for GetHuman-austinew to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Postmates.com's attention and get better help faster. Tap below to get started.
Having Postmates.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-austinew fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-austinew
Jul 14th, 2018 - 2 years ago
Seen by 3 customers so far
Similar issue to 4281 others
0 customers following this
Items needed
Account holder name
Email address on the account
Phone number
Billing address


GetHuman-austinew started working on this issue
Jul 14th, 2018 2:19am
GetHuman-austinew indicated the issue is not fixed yet.
Jul 14th, 2018 3:31am

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies