I had an issue with my order last night. Went through two driver's neither had the fund...

GetHuman860507's customer service issue with Postmates.com from July 2018

22 views | 3860 similar | 0 following
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Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman860507 will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman860507 can let us know if they help or not.
The issue in GetHuman860507's own words
I had an issue with my order last night. Went through two driver's neither had the funds to purchase from the restaurant and the second stated in the app that she has the food then went driving around town. Tried calling several times but no answer and finally she texted me back and stated she wasn't able to get the food. This all happened an hour and a half after placing my order. I had to drive to the restaurant myself and get my cold food as I didn't have time to reorder because of the time. **In my opinion this sort of service is unacceptable. I understand having issues with pick ups but the lack of communication between the delivery drivers and Postmates to remedy the issue is ridiculous.

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Postmates.com

Customer service issue
Reported by GetHuman860507
Jul 8th, 2018 - 4 years ago
Fixed
Seen by 22 customers so far
Similar issue to 3860 others
0 customers following this
Items needed
Account holder name
Email address on the account
Phone number
Billing address

Timeline

GetHuman860507 started working on this issue
Jul 8th, 2018 4:53pm
GetHuman860507 indicated the issue is not fixed yet.
Jul 8th, 2018 5:54pm
GetHuman860507 indicated the issue is not fixed yet.
Jul 12th, 2018 12:11am
GetHuman860507 indicated the issue is not fixed yet.
Jul 12th, 2018 12:11am

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