I am dissatisfied with the lack of customer service. I voiced a complaint my email whic...
GetHuman848640's customer service issue with Postmates.com from July 2018
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Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman848640 will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman848640 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Postmates.com has better answers for you: Postmates.com Help Center
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The issue in GetHuman848640's own words
I am dissatisfied with the lack of customer service. I voiced a complaint my email which was the only means I could find. I placed an order on ******** due to my time constrant and having to be ready for an event. I placed the order at **:**am and by **:**am it stated my order was being picked up. Over an hour passed and the time continued to change. I got no communication regarding what was going on. And hour passed and it still said my order was being picked up. I emailed customer service three times and got no response back. My order ended up being delivered around *pm I believe. The postmate ended up telling me once she dropped it off that the restaurant wasn't online and told her it would be ** minutes for the order. I just feel my experience of waiting an hour and a half with no communication and the fact Postmates has never responded back to my multiple complaints. It's horrible that I have to search Google on how to contact you guys and when I do the only means you have available I am left feeling like my issue isn't important to your company.
GetHuman848640 did not yet indicate what Postmates.com should do to make this right.
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