I am dissatisfied with the lack of customer service. I voiced a complaint my email whic...

GetHuman848640's customer service issue with Postmates.com from July 2018

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The issue in GetHuman848640's own words
I am dissatisfied with the lack of customer service. I voiced a complaint my email which was the only means I could find. I placed an order on ******** due to my time constrant and having to be ready for an event. I placed the order at **:**am and by **:**am it stated my order was being picked up. Over an hour passed and the time continued to change. I got no communication regarding what was going on. And hour passed and it still said my order was being picked up. I emailed customer service three times and got no response back. My order ended up being delivered around *pm I believe. The postmate ended up telling me once she dropped it off that the restaurant wasn't online and told her it would be ** minutes for the order. I just feel my experience of waiting an hour and a half with no communication and the fact Postmates has never responded back to my multiple complaints. It's horrible that I have to search Google on how to contact you guys and when I do the only means you have available I am left feeling like my issue isn't important to your company.

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Customer service issue
Reported by GetHuman848640
Jul 4th, 2018 - 5 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 3555 others
0 customers following this


GetHuman848640 started working on this issue
Jul 4th, 2018 9:55am

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