I am dissatisfied with the lack of customer service. I voiced a complaint my email whic...

GetHuman848640's customer service issue with Postmates.com from July 2018

1 view | 3555 similar | 0 following
Help with my Postmates.com issue
First: share to improve GetHuman848640's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman848640's next move: find and follow the right step-by-step guide.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman848640 will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman848640 can let us know if they help or not.
Before contacting them, items GetHuman848640 may need:
Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman848640's own words
I am dissatisfied with the lack of customer service. I voiced a complaint my email which was the only means I could find. I placed an order on ******** due to my time constrant and having to be ready for an event. I placed the order at **:**am and by **:**am it stated my order was being picked up. Over an hour passed and the time continued to change. I got no communication regarding what was going on. And hour passed and it still said my order was being picked up. I emailed customer service three times and got no response back. My order ended up being delivered around *pm I believe. The postmate ended up telling me once she dropped it off that the restaurant wasn't online and told her it would be ** minutes for the order. I just feel my experience of waiting an hour and a half with no communication and the fact Postmates has never responded back to my multiple complaints. It's horrible that I have to search Google on how to contact you guys and when I do the only means you have available I am left feeling like my issue isn't important to your company.

GetHuman848640 did not yet indicate what Postmates.com should do to make this right.

How GetHuman848640 fixed the problem

We are waiting for GetHuman848640 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Postmates.com's attention and get better help faster. Tap below to get started.
Having Postmates.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman848640 fixes it.
This email address isn't valid

Postmates.com

Customer service issue
Reported by GetHuman848640
Jul 4th, 2018 - 4 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 3555 others
0 customers following this

Timeline

GetHuman848640 started working on this issue
Jul 4th, 2018 9:55am